Him: my internet is not working!
Me: I’m sorry to hear that! What specifically is happening?
Him: well I connect and then it says I’m connected but I’m not connected!
Me: ok so let me make sure I understand…your internet shows its connected but when you open a web page it tells you, you are not connected?
Him: what’s a web page?
Me: *bangs head against my desk* sir how long have you been using the internet? (Check his age! 82 years young)
Him: well I just got this here compooter last week, and I really don’t know how to use it!